Privacy Policy

 

Effective Date: February 2026

Moretti Mediation & Resolution is committed to protecting your privacy and handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy outlines how personal information is collected, used, disclosed, and stored.

 

1. Information We Collect

We may collect personal information including:

• Full name
• Contact details (email, phone number, address)
• Information relating to a dispute or matter
• Payment details
• Communication records

Where necessary for mediation services, sensitive information relevant to the dispute may also be collected.

 

2. How Information Is Collected

Personal information may be collected through:

• Website enquiry forms
• Email correspondence
• Phone or Zoom consultations
• Mediation sessions
• Direct communication with parties involved

Information is collected only where reasonably necessary to provide mediation services.

 

3. Purpose of Collection

Personal information is collected for the purpose of:

• Assessing suitability for mediation
• Conducting mediation services
• Preparing documentation
• Communicating with parties
• Managing appointments and payments
• Complying with legal and professional obligations

Personal information will not be used for unrelated marketing purposes without consent.

 

4. Confidentiality & Disclosure

All mediation matters are treated as confidential.

Personal information will not be disclosed to third parties unless:

• Required by law
• Necessary to prevent serious harm
• All parties provide written consent
• Required to obtain professional advice (such as legal or accounting support)

Any disclosure will be limited to what is reasonably necessary.

 

5. Storage & Security

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored:

• Electronically on secure systems
• In password-protected files
• In encrypted communication platforms

Only authorised access is permitted.

 

6. Access & Correction

You may request access to your personal information or request corrections if the information is inaccurate, incomplete, or outdated.

Requests can be made in writing via email.

 

7. Website Data & Cookies

The website may collect limited non-identifiable information through cookies or analytics tools to improve website performance.

This may include:

• Browser type
• Device information
• Pages visited
• General location data

This information does not personally identify users unless voluntarily provided.

 

8. Retention of Information

Personal information will be retained only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet professional or legal obligations

After this period, information may be securely deleted or destroyed.

 

9. Third-Party Services

Where third-party platforms are used (such as Zoom or payment processors), those services may have their own privacy policies.

Users are encouraged to review those policies independently.

 

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated effective date.